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Shipping and Returns

Returns Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email shoponline@media24.com  to request a refund or to return for a different product.
2. Mail your returned item to:
Fitshop
4 Adderley street
ABSA building
Cape Town, 8000
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items cannot be returned if they are opened, for example the gym equipment.
Merchandise that has been worn, used, or altered will not be accepted for return or exchanged.
We do not refund the original shipping and handling that you paid on the order.

Shipping Policy

Turnaround
All orders are shipped Mondays, Wednesdays and Fridays between 8am – 3pm.

Carriers
We use the following carriers to deliver our orders:
FedEx

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If you wish to exchange an item for a different product, you will be liable for the shipping